5-Day Canadian Tour by Rocky Mountaineer: Vancouver to Calgary with Airport Transfer | Scenic Train Ride through Rockies, Banff, Yoho, Jasper, and Lakes

Once the booking is confirmed, an absence or failure to show up on the scheduled date or time is a no-show. No refunds or reschedules will be issued for no-shows and late arrivals.

• Each passenger traveling on Rocky Mountaineer is allowed to check a maximum of two pieces of luggage. The total weight of checked luggage per passenger must not exceed 30 kilograms (66 pounds). Every piece of luggage must be attached with an identification label stating the passenger's name, address and phone number. Oversized items such as sports equipment may incur an additional surcharge.
• If the train service terms cannot be fulfilled due to, but not limited to, force majeure, strikes or other labor disputes, accidents, weather conditions, transportation issues, airport conditions, breach of contract by third-party suppliers or other causes beyond the reasonable control of suppliers, resulting in train cancellations or any other cancellations, passengers shall bear all additional expenses and losses on their own, and neither our company nor Rocky Mountaineer shall be liable for the performance of this Agreement.
• This product includes train journeys operated by Rocky Mountaineer in the Canadian Rockies. All train details and cancellation and amendment policies shall be subject to confirmation by Rocky Mountaineer, the Canadian railway operator.
• This train has no sleeper carriages. Passengers spend the daytime on board and stay in comfortable hotels overnight.
• Passengers' luggage will be transported to the hotel in Kamloops by separate luggage trolleys. Passengers with medical needs shall bring their essential medications on board.
• Smoking is prohibited on the Rocky Mountaineer trains and within train stations to protect the environment and ensure all passengers can enjoy a comfortable journey.
• The segment aboard The Mountaineer covers approximately 955 kilometers (595 miles)
• If flights or trains are cancelled or delayed due to unforeseen incidents and force majeure, including but not limited to capacity allocation by transportation companies, temporary closure of airports or stations, temporary cancellations by transportation companies, weather conditions, transportation control, etc., the travel agency will make every effort to assist you with changes. All fees incurred for rescheduling flights or other transportation shall be borne by the guest.
• Special Reminder! Only English service is available on the Rocky Mountaineer train, and tour guides will not board the train. Chinese and English services are provided for all other parts of the itinerary.
• [Notice on Fuel Surcharge Collection] Due to the persistently high international fuel prices, a fuel surcharge will be levied for summer tour groups to maintain the service quality of summer itineraries: Charge Standard: 5 Canadian Dollars per person per day (excluding the day of airport pick-up). Collection Method: Cash collection during the tour.
• In the Rocky Mountain Scenic Area, the temperature difference between morning and evening is quite large. The average daytime temperature in summer is 25 degrees Celsius, while the average nighttime temperature ranges from 15 to 18 degrees Celsius. Please pack suitable luggage accordingly.
• The Rocky Mountains enjoy abundant sunshine and strong ultraviolet rays in summer, so please prepare sun protection products. The area has a dry climate, making body lotion also an essential travel item.
• Wild animals are frequently spotted in the Rocky Mountain Scenic Area. Feeding them is strictly prohibited. Do not get off the vehicle to watch if you encounter large wild animals.
• Smoking is strictly prohibited in all hotel rooms throughout the trip. Violators will be fined no less than 300 Canadian dollars.
• Most hotels in the Rocky Mountain area are 3 to 4-story wooden buildings, and some are not equipped with elevators.
• Most hotels in the Rocky Mountain area are 3 to 4-story wooden buildings, and some are not equipped with elevators.
• For environmental protection reasons, hotels in the Rocky Mountain area do not provide toothpaste, toothbrushes, slippers or combs; only body wash, shampoo, conditioner and soap are available.
• In line with living habits in North America, most hotel rooms are not equipped with electric kettles. If you need hot water, please turn to the hotel front desk for help. When no electric kettle is available, use the coffee machine properly to boil water.
• No boiled drinking water is provided within the scenic area. Please prepare it by yourself before departing from the hotel if needed.
• The voltage in Canada is 110V, and the power sockets are three-pronged: one round pin on the top and two parallel flat pins at the bottom.
• It is strongly recommended that you purchase travel medical insurance (including tour cancellation coverage) before joining the tour to safeguard your health, safety and personal interests.
• Please inform us of any dietary restrictions at the time of booking. No temporary adjustments can be made during the tour, and we appreciate your understanding.
• This is a destination-based group tour. Please prepare your valid tourist visa in advance. Also, check and apply for an eTA ahead of time according to your passport type. For more details, please visit http://www.cic.gc.ca/english/visit/eta.asp
• This is a destination-based group tour. Please prepare your valid tourist visa in advance. Also, check and apply for an eTA ahead of time according to your passport type. For more details, please visit http://www.cic.gc.ca/english/visit/eta.asp
• Please be sure to provide accurate and complete information (such as name, gender, contact details, adult or child) when making a reservation to avoid booking errors that may affect your trip.
• Children are required to provide their birthday information in advance to determine whether a child safety seat needs to be prepared beforehand. You shall be held fully responsible for any travel delays or losses arising from missing information.
• If you have not received the Tour Confirmation Letter 7 days prior to your departure, please contact our staff promptly.
• To make your trip more fulfilling, pleasant and smooth, we strongly recommend that you book activity tickets, dining packages and other items at the time of your reservation. No additional bookings will be accepted within 7 days prior to departure or during the trip.
• This is a destination-based group tour for individual travelers. While all promised services and standards are fully maintained, you will be grouped with other tourists for a unified itinerary arrangement. The sequence of the itinerary may be adjusted for different departure dates.
• Due to operational restrictions of hotels in the Banff area, specific bed types cannot be guaranteed. Hotels will randomly assign king rooms or twin rooms based on room availability on the day of check-in. We appreciate your understanding!
• Hotel Star Rating: There is no official hotel star rating system in North America. All hotels arranged for this trip are local brand hotels.
• Standard double rooms in North American hotels are equipped with one large bed or two separate beds. If you have special requests for the bed type, please let us know when making your reservation, and we will do our best to make arrangements.
• The components of the travel product, such as tour vehicles, hotels, restaurants, scenic facilities, languages and cultures, are evaluated by different criteria across regions and countries. We appreciate your understanding. (Bilingual services may be available, including Mandarin and English.)
• Tour vehicles: Vehicles will be arranged according to the group size. For groups with fewer than 24 passengers, the driver will also serve as the tour guide. For groups with 24 or more passengers, there will be one dedicated driver and one dedicated tour guide respectively.
• All operators of various means of transportation, hotels, restaurants and scenic spots used during the itinerary have their own regulations to safeguard tourists' safety and legitimate rights and interests. In the event of accidental injury, death or other losses, matters shall be handled in accordance with the rules formulated by the respective operators. Our company shall not be held liable for any such incidents.
• In case of special circumstances such as bad weather, traffic accidents and other incidents, our company reserves the right to modify or cancel the itinerary.
• In the event of flight cancellations, delays, adverse weather conditions or other travel safety issues, relevant regulations shall apply directly to passengers. Our company shall not be held responsible for any such matters.
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• If transfer service from/to the airport is included in your itinerary, you must provide accurate flight information and arrive at the designated pick-up location in advance. If inaccurate information leads to mistakes in airport pick-up, the travel agency reserves the right to arrange a second transfer service, charge additional pick-up fees at the rate of paid private car transfers, or arrange the next available free airport transfer with vacant seats. Please note that only one airport pick-up service is provided per order!
• Depending on the operational requirements of different hotels, you may be asked to provide a credit card as a deposit for your stay to cover incidental charges incurred during your check-in period (e.g., telephone, laundry, food and beverage).
• All activity tickets and meals must be booked in advance. No additional bookings will be accepted during the tour. We appreciate your understanding.
• During the trip, please arrive at the boarding location at the time agreed with the tour guide for assembly. Do not be late, as this will disrupt the itineraries of other tourists. If you miss the tour bus due to tardiness, you will need to make your own way to the next meeting point and bear all relevant responsibilities. We appreciate your understanding.
• During the tour, you may stay at different hotels. If transfers are needed for guests staying at various hotels, the driver and tour guide will make reasonable arrangements based on the actual group conditions. We appreciate your understanding and cooperation. Thank you.
• During the trip, different vehicles and tour guides may be assigned to serve you. We apologize for any inconvenience this may cause.
• During the trip, if you need to leave the group, please sign the Group Departure Confirmation Form.
• Tourists under the age of 16 must be accompanied by an adult (aged 18 or above) when joining the tour group.
• For complimentary items included in the itinerary, if they cannot be provided due to force majeure such as transportation disruptions or bad weather, or if you are unable to participate due to personal reasons, no refunds will be issued. We appreciate your understanding.
• If you have special requirements (such as bed type, vegetarian meals, baby high chairs, etc.), please notify us at least 7 days prior to your trip. We will try our best to make arrangements, but we cannot guarantee availability.